Что такое эмоциональный интеллект: объяснение простыми словами

What Is Emotional Intelligence?

Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it’s an inborn characteristic.

The ability to express and control emotions is essential, but so is the ability to understand, interpret, and respond to the emotions of others. Imagine a world in which you could not understand when a friend was feeling sad or when a co-worker was angry. Psychologists refer to this ability as emotional intelligence, and some experts even suggest that it can be more important than IQ in your overall success in life.

Practise reflecting on your emotions

Does that sound familiar?

If you have had a bad day at work you find yourself scrolling through your Facebook newsfeed for a few hours, you might have already realised you have a problem facing your emotions. When we use vices like technology (or alcohol or other damaging behaviours) to cope with our stresses, we never find out the root cause of our unhappiness uncomfort. Instead, we need to shift our attention into activities that allow us to reflect.

Here are some ideas (you can also search for other great mindfulness activities elsewhere online), but by no means an exhaustive list.

  • Yoga
  • Meditation
  • Setting aside regular ‘tech down’ time
  • Colouring
  • Crafting (knitting is particularly therapeutic)
  • Walks in nature (without your iPod)

It’s important to note here that extroverts and introverts (and ambiverts) tend to deal with emotions differently, so find what works for you and your personality type.

Whatever activities you choose to reflect on your emotions, they should be quiet and away from technology. This will give your brain the time and space it needs to tick over and process your emotions.

Шаг 4: Применять инструменты

Для снижения интенсивности подходят дыхательные техники, упражнения на мышечную релаксацию, вербализация эмоций, когнитивная переоценка. Вот некоторые приложения, которые помогут в этом: Calm, Endel, Loona, Meditopia.

Calm ‒ приложение, в котором есть удобный трекинг эмоций; подкасты от известных личностей о техниках и способах работы с эмоциями и ментальным здоровьем; десятки медитаций (все базовые доступны бесплатно) и треки со звуками природы.

Loona ‒ приложение для работы со стрессом и улучшения сна. Каждый вечер предлагается пройти новую главу истории, которая сочетает в себе интерактивную диораму и увлекательное повествование под расслабляющую музыку. Такой контент помогает успокоить мысли, освободить разум от тревог и настроиться на умиротворенный лад.

 Для поднятия интенсивности эмоции подойдут активные физические упражнения, практика благодарности, развитие позитивного мышления. В качестве помощника можно использовать бесплатное приложение Happify.

Разработчики приложения опирались на результаты научных исследований о психологии счастья. Упражнения и практики подаются в формате игры.  Единственное ограничение – полностью английский интерфейс.

Шаг 3: Заниматься целеполаганием

Прежде чем управлять эмоциями, хорошо бы понимать какого состояния нужно достичь. Ошибочно предполагать, что есть «плохие» и «хорошие» эмоции. Есть эмоции, которые адекватны ситуации. Гнев принято считать негативной эмоцией, но при низкой интенсивности гнев дает нужный импульс и энергию для защиты собственных интересов в состоянии высокой конкуренции. Поэтому управление эмоциями начинается с целеполагания, с ответов на вопросы:

Какого результата я хочу достичь?           
Как мое текущее состояние влияет на сложившуюся ситуацию?
Какое состояние поможет двигаться к цели?
Какие задачи по управлению эмоциями стоят передо мной? Снизить интенсивность (уменьшить волнение перед выступлением), или повысить градус (повысить концентрацию для работы над важной задачей и т. д.)?
Какие инструменты и техники помогут мне достичь желаемого состояния?

Assessing your Emotional Intelligence as a Leader

A leader with poor emotional intelligence skills will likely make themselves miserable, and the rest of the team – research has suggested that unhappy teams are the most unproductive.

There are 8 biggest symptoms of poor emotional intelligence as a leader. Work through this list, and note how frequently you find yourself doing each of these behaviors.

  1. Treating people badly⁠ (i.e. not saying thank you, not showing respect, being short-tempered or easily angered when someone makes a mistake).
  2. Not taking responsibility when you have made a mistake or something hasn’t turned out the way you had hoped.
  3. Breaking your own rules for your team (i.e. checking social media at work, arriving to meetings late, lacking commitment to complete tasks).
  4. Multitasking to a level that it has become a detriment and the quality of your work is slipping.
  5. Not telling people the ‘why’ or the ‘big picture’ behind tasks.
  6. Focussing on one particular goal or deadline and pushing the team so hard that you have forgotten the people behind.
  7. Giving inconsistent direction.
  8. Communicating with your team poorly (or not at all).

Identify three of these behaviors that you struggle with the most, and commit to fixing them over the next few months.

Like other skills, emotional intelligence is a skillset you can learn and will make you a better leader and could even make you a better person – you just need to dedicate some time to learning new methods and techniques to help you better identify, understand, and control your emotions.

Want to improve your other skill areas?

  • Improve Your People Skills
  • Improve Your Body Language
  • Improve Your Leadership Skills

Emotional Intelligence Quiz

Assessing your emotional intelligence can be a difficult task, but it’s important you tackle this before you try to develop your skills in this area. It’s vital that you understand your strengths and your weaknesses, as this will give you direction when you start refining these skills.

Answer the 20 questions below, awarding yourself a number of points depending on whether you

  • ‘completely agree’ (4 points)
  • ‘somewhat agree’ (3 points)
  • ‘neither agree or disagree’ (2 points)
  • ‘somewhat disagree’ (1 point)
  • ‘completely disagree’ (0 points).
  • When I feel anxious or upset, I know how to calm myself down ____
  • I rarely act impulsively (i.e. comfort eating, drinking too much alcohol) ____
  • I have set long term goals, and I’m focussed on achieving them ____
  • When I feel frustrated or unhappy, I am still able to move on with the day ____
  • I know my strengths and weaknesses ____
  • I can recognize what emotions I am feeling as I experience them ____
  • When I am feeling emotional, I am good at understanding why ____
  • My emotions have little or no impact on how I behave ____
  • I’m good at explaining my emotions ____
  • I don’t lose my temper ____
  • I can adjust my behavior and language depending on who I am speaking with (e.g. my parents, my boss, my doctor, my best friend) ____
  • People have told me that I’m a good listener ____
  • Generally, I feel positive about myself and my life ____
  • I ask people for feedback on what I do well, and how I can improve ____
  • I’m confident at voicing what I believe in, even if my opinion isn’t popular ____
  • I stay focused when I am under pressure ____
  • I set long-term goals, and review my progress regularly ____
  • Other people’s emotions are easy for me to understand ____
  • I often build friendships and rapport with others ____

= ______ Total

Elements of Emotional Intelligence

Daniel Goleman divided Emotional Intelligence into ‘Personal’ and ‘Social’ competences, which broadly split between personal and interpersonal skills on SkillsYouNeed. Within each of these sections are a range of skills which are the elements of emotional intelligence.

Personal Skills or Competences Social Skills or Competences
How we manage ourselves How we handle relationships with others
  • Self-awareness
    • Emotional awareness
    • Accurate self-assessment
    • Self-confidence
  • Self-regulation
    • Self-control
    • Trustworthiness
    • Conscientiousness
    • Adaptability
    • Innovation
  • Motivation
    • Achievement drive
    • Commitment
    • Initiative
    • Optimism
  • Empathy
    • Understanding others
    • Developing others
    • Service orientation
    • Leveraging diversity
    • Political awareness
  • Social Skills
    • Influence
    • Communication
    • Conflict management
    • Leadership
    • Change catalyst
    • Building bonds
    • Collaboration and cooperation
    • Team capabilities
Based on ‘Working with Emotional Intelligence’ Daniel Goleman.

Tips for Improving EI

Being emotionally intelligent is important, but what steps can you take to improve your own social and emotional skills? Here are some tips.


If you want to understand what other people are feeling, the first step is to pay attention. Take the time to listen to what people are trying to tell you, both verbally and non-verbally. Body language can carry a great deal of meaning. When you sense that someone is feeling a certain way, consider the different factors that might be contributing to that emotion.


Picking up on emotions is critical, but you also need to be able to put yourself into someone else’s shoes in order to truly understand their point of view. Practice empathizing with other people. Imagine how you would feel in their situation. Such activities can help you build an emotional understanding of a specific situation as well as develop stronger emotional skills in the long-term.


The ability to reason with emotions is an important part of emotional intelligence. Consider how your own emotions influence your decisions and behaviors. When you are thinking about how other people respond, assess the role that their emotions play.

Why is this person feeling this way? Are there any unseen factors that might be contributing to these feelings? How to your emotions differ from theirs? As you explore such questions, you may find that it becomes easier to understand the role that emotions play in how people think and behave.

Упражнения для развития

Есть несколько упражнений, которые помогут это сделать.

«Лишних» эмоций у человека нет. Иногда нам нужны и гнев, и грусть. Эволюционно эмоции играют для человека хорошую роль даже те, которые мы считаем «плохими». Это страх научил нас избегать опасности. Но его патологические формы могут отравлять человеку жизнь

Именно поэтому так важно научиться распознавать эмоции и уметь их контролировать

Идентификация эмоций

Испытывая сильную эмоцию попробуйте:

  1. Идентифицировать ее. Что вы сейчас испытываете? Гнев или грусть? Какое у вас выражение лица? Попробуйте описать свои чувства и физическое состояние.
  2. После чего наступила эта эмоция? О чем вы думали в этот момент?
  3. Как можно использовать эту эмоцию во благо? Может, гнев станет стимулом к преодолению трудностей или возможностью в корне изменить свою жизнь? Как вы будете использовать этот ресурс?

«Чем я могу помочь?»

Попробуйте улучшить навыки эмпатии и в спорных ситуациях уточняйте у людей (если это позволяет ваша степень знакомства и родства): «ты сейчас расстроен? Я могу помочь?», «ты сердишься на меня?». Прямой вопрос поможет улучшить навыки понимания эмоций других людей, если они готовы отвечать открыто. Это в любом случае станет ценным опытом.

Фильмы без звука

Включите людей художественный фильм и попробуйте смотреть его без звука и субтитров, определяя по мимике героев, что происходит на экране, о чем они могут вести свой диалог. Пересмотрите те же сцены со звуком, чтобы запомнить, какой была мимика влюбленных, расстроенных, раздраженных людей.

Контроль гнева

Особенно важно научиться отслеживать и контролировать свой гнев. В этом случае стоит обратиться за профессиональной помощью, особенно, если от проявлений вашего гнева страдают другие люди

Первый шаг это проговаривать свои эмоции вслух «я сейчас рассержен, мне очень плохо, я чувствую напряжение, мне некомфортно». Эмоции надо направлять, а не подавлять. И направлять в мирное русло.

Если проблемы с эмоциональным интеллектом действительно серьезны и снижают качество жизни человека, стоит обратиться за помощью к психологу.

  • Депрессии осенние, депрессии христианские, депрессии без причины
  • Психотерапевт Сергей Белорусов: Депрессией обычно болеют хорошие люди

What is the Difference Between IQ and EQ?

If emotional intelligence is a type of intelligence, how does it differ from the mental type? In part, by how it’s measured. One’s intelligence quotient (IQ) is a score derived from standardized tests designed to measure intelligence. Your IQ relates directly to your intellectual abilities, like how well you learn as well as understand and apply information. People with higher IQs can think abstractly and make mental connections more easily.

Emotional intelligence is very different. Sometimes called EI (for Emotional Intelligence) or EQ (for Emotional Intelligence Quotient), emotional intelligence is like using emotions to think and enhance our reasoning. Those with high emotional intelligence are able to manage their emotions as well as use their emotions to facilitate their thinking and understand the emotions of others. 

History of Emotional Intelligence

Emotional intelligence as a term didn’t come into our vernacular until around 1990. Despite being a relatively new term, interest in the concept has grown tremendously since then.

Early Growth

As early as the 1930s, the psychologist Edward Thorndike described the concept of «social intelligence» as the ability to get along with other people. During the 1940s, psychologist David Wechsler proposed that different effective components of intelligence could play an important role in how successful people are in life.

Later Developments

The 1950s saw the rise of the school of thought known as humanistic psychology, and thinkers such as Abraham Maslow focused greater attention on the different ways that people could build emotional strength.

Another important concept to emerge in the development of emotional intelligence was the notion of multiple intelligences. This concept was put forth in the mid-1970s by Howard Gardner, introducing the idea that intelligence was more than just a single, general ability.

The Emergence of Emotional Intelligence

It was not until 1985 that the term «emotional intelligence» was first used by in a doctoral dissertation by Wayne Payne. In 1987, an article published in Mensa Magazine, Keith Beasley uses the term «emotional quotient.»

In 1990, psychologists Peter Salovey and John Mayer published their landmark article, «Emotional Intelligence,» in the journal Imagination, Cognition, and Personality. They defined emotional intelligence as «the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions.»

In 1995, the concept of emotional intelligence was popularized after the publication of Daniel Goleman’s book «Emotional Intelligence: Why It Can Matter More Than IQ.»

The topic of emotional intelligence has continued to capture the public interest since and has become important in fields outside of psychology including education and business.

Шаг 1: Развенчать мифы

Концепция EQ противоречива, в интернете найдутся десятки определений. Вот самые распространенные заблуждения:

Миф 1. Эмоциональная компетентность = жесткий контроль, умение держать эмоции в ежовых рукавицах.

Эмоции – продукт эволюции, они выполняют важную сигнальную и адаптивную функцию в организме и регулируются на физиологическом уровне. Их подавление чревато последствиями, вплоть до ментальных расстройств и снижения качества жизни

Миф 2. EQ = прямой доступ к пульту управления чужими эмоциями и возможность манипулировать массовым сознанием.

Слепой подбор инструментов развития EQ не даст впечатляющих результатов. Чтобы адекватно управлять чем-то, нужно понимать, чем именно. Осознание эмоций – важнейший этап развития EQ.

Миф 3. Все хотят быстрого результата. Разбираться, рефлексировать и анализировать эмоции ‒ скучно, то ли дело сразу погрузиться в инструменты и практики!

Никаких спецэффектов. Эмоциональный интеллект – не волшебная палочка, меняющая жизнь к лучшему. Это комплекс навыков.

Миф 4. Если человек неэмоциональный, значит, у него низкий EQ. Чем больше эмоций, тем лучше.

Количество и интенсивность эмоциональных реакций ‒ не показатель уровня EQ. Человек может быть стеснительным и робким, но при этом хорошо умеет распознавать и конструктивно выражать эмоции.

Американский психолог и писатель Д. Гоулман описал четыре компонента EQ:

  • Самоосознание ‒ умение замечать и анализировать свои эмоциональные состояния, понимать свои сильные и слабые стороны.
  • Самоконтроль – умение сохранять способность к адекватной оценке даже в критических ситуациях, подбирать оптимальные инструменты для работы со своими чувствами.
  • Эмпатия – понимание эмоций окружающих и способность общаться с другими с учетом их внутреннего состояния.
  • Навыки взаимодействия – навык выстраивать конструктивное взаимодействие, сглаживать конфликтные ситуации, мотивировать, работать в команде.

Potential Pitfalls

Having lower emotional intelligence skills can lead to a number of potential pitfalls that can affect multiple areas of life including work and relationships.

People who have fewer emotional skills tend to get in more arguments, have lower quality relationships, and have poor emotional coping skills.

Being low on emotional intelligence can have a number of drawbacks, but having a very high level of emotional skills can also come with challenges. For example:

  • Research suggests that people with high emotional intelligence may actually be less creative and innovative.
  • Highly emotionally intelligent people may have a hard time delivering negative feedback for fear of hurting other people’s feelings.
  • Research has found that high EQ can sometimes be used for manipulative and deceptive purposes.

Что такое эмоциональный интеллект?

В последние несколько лет понятие «эмоциональный интеллект» набрало огромную популярность, на самом же деле его упоминал в своих работах еще Чарльз Дарвин в своем труде «Выражение эмоций у людей и животных». Именно эмоциональный интеллект позволил нам

  • научиться взаимодействовать;
  • трудиться в команде;
  • научил взаимовыручке.

Первые активные разговоры об эмоциональном интеллекте начались в 1920 году. Профессор Эдвард Торндайк начал рассуждать о «социальном интеллекте», который он описывал как «способность понимать людей, мужчин и женщин, мальчиков и девочек, умение обращаться с людьми и разумно действовать в отношениях с людьми». Американский психиатр Дэвид Векслер называл социальный интеллект «совокупной способностью индивидуума действовать целенаправленно, рационально мыслить и эффективно взаимодействовать с окружающим миром».

В 1964 году «социальный интеллект» стали называть «эмоциональным». Впервые это сделал Майкл Белдок, следом за ним в своей работе это слово употребил Ханскарл Лёйнер.

В 1995 году журналист New York Times Дэниел Гоулман выпустил книгу «Эмоциональный интеллект», которая моментально стала бестселлером и продержалась в списке бестселлеров New York Times более полутора лет.

Об эмоциональном интеллекте также много писали:

  • Петр Соловей (Петер Саловей),
  • Джон Майер,
  • Говард Гарднер,
  • Константин Васили Петридис.

Именно эмоциональный интеллект часто страдает у людей с расстройством аутического спектра (РАС). При этом интеллектуальные способности в целом могут быть не снижены, а даже наоборот. Людям с РАС тяжело понимать эмоции других людей и выражать собственные.

Модели эмоционального интеллекта

Эталонной моделью эмоционального интеллекта сейчас признают модель Майера-Саловея-Карузо. Хотя, и она сталкивалась с критикой в виду новизны понятия и отсутствия большой базы исследований.

Майер, Саловей и Карузо выделили четыре составляющих эмоционального интеллекта:

  1. Восприятие эмоций — способность распознавать эмоции других людей благодаря их тембру голоса, мимике, позе, внешнему виду, а также идентифицировать свои собственные эмоции — «что я сейчас испытываю? Гнев? Боль? Радость?».
  2. Использование эмоций для стимуляции мышления — способность человека применять эмоции в свою пользу, использовать эмоции для развития своей креативности.
  3. Понимание эмоций — способность понимать сложные противоречивые чувства, улавливать причинно-следственную связь между событием, мыслями и эмоцией.
  4. Управление эмоциями — способность выбирать стратегию поведения в зависимости от эмоций, умение их сдерживать, действовать сообразно ситуации, а не поддаваться эмоциям целиком.

Существуют и другие модели эмоционального интеллекта:

  • Смешанная модель Дэниэла Гоулмана;
  • Модель Рувена Бар-Она.

Emotional Intelligence Skills

A high IQ is also something we tend to be born with while emotional intelligence is something we can work to improve. To a large degree, our emotional intelligence starts in childhood with how we’re raised, but as adults, we can take steps to get emotionally “smarter.” Justin Bariso, author of EQ, Applied: A Real-World Approach to Emotional Intelligence, offers seven ways to improve emotional intelligence in an article written for Inc: 

  • Reflect on your emotions. This is where self-awareness begins. To grow in emotional intelligence, think about your own emotions and how you typically react to negative situations, whether they involve a co-worker, family member or stranger. When you’re more aware of your emotions and typical reactions, you can start to control them. 
  • Ask for perspective. What we perceive to be reality is often quite different from what those around us are seeing. Start getting input from others to understand how you come across in emotionally charged situations. 
  • Observe. Once you’ve increased your self-awareness and you understand how you’re coming across, pay more attention to your emotions. 
  • Pause for a moment. Stop and think before you act or speak. It’s hard to do, but keep working at it and it will become a habit.
  • Become more empathetic by understanding the “why.” Try to understand the “why” behind another person’s feelings or emotions. 
  • Choose to learn from criticism. Who likes criticism? Possibly no one. But it’s inevitable. When we choose to learn from criticism rather than simply defend our behaviors, we can grow in emotional intelligence.
  • Practice, practice, practice. Becoming more emotionally intelligent won’t happen overnight, but it can happen—with effort, patience, and a lot of practice. 

We live in an age when we can earn a certification in any number of topics to boost our careers, thanks to technology, but sadly we can’t earn one in emotional intelligence. That’s something we have to address as individuals, to recognize it as important, choose to improve it and continue to work on it—probably for the rest of our lives. But the payoffs are worth it as we become better employees, better spouses, and all-around better people. 

Emotional Intelligence Quiz Results

0 – 20 PointsVery Poor Emotional Intelligence

Don’t be disheartened. The first step in improving your emotional intelligence skills is to identify your weaknesses. If you feel overwhelmed, perhaps pick out one or two things you’d like to work on first. Is there anything you feel is particularly detrimental to your life? Perhaps you are finding that losing your temper means losing your friends, or maybe you know that you need to learn the vocabulary to describe your emotions before you start trying to control them.

20 – 40 PointsPoor Emotional Intelligence

If you have scored between 20 and 40 points, you have developed some emotional intelligence skills. However, there are still many areas you will need to improve. Note these down somewhere, and use them to build a development plan for the future. Also note the things you have scored higher on – these are your strengths, and you might find it easier to develop these further before learning a new emotional intelligence skill entirely.

40 – 60 PointsModerate Emotional Intelligence

You might still have some work to do on your emotional intelligence but 40 – 60 points is a decent score. Have a look over your results – are you scoring consistently across all of the questions? Or are there definable strengths and weaknesses? Write these down somewhere, perhaps in a personal development plan or a diary. You can use them to develop a plan of action to help you improve these skills.

60 – 70 PointsGood Emotional Intelligence 

Woo-hoo! You have good emotional intelligence skills. Perhaps you have already put time into developing these skills. Are you consistent in your scoring across the questions? Ask yourself if it was just a couple of questions that bought your score down to ‘good’ rather than ‘great. Identify any areas you are struggling with before moving on to further developing your emotional intelligence skills.

70 – 80 PointsGreat Emotional Intelligence 

If you’ve scored over 70 points, your emotional intelligence is fantastic. You’ve obviously spent some time working on your personal development. Have a look back on your answers, and see what you have scored the lowest on if you feel you still need to improve.

If you’ve scored full points, we’re preaching to the converted. Make yourself a cup of tea, and watch this cute cat video compilation (you deserve it).

What Is Emotional Intelligence?

Emotional intelligence (EI) is the skill, capacity, or ability to identify, assess, and control the emotions of oneself, of others, and of groups. It’s a broad time, and describes a combination of different skills, including being able to ready body language, introspection and reflection, and effective communication (both to others, and yourself).

Psychologist Daniel Goleman identified five components that make up emotional intelligence:

2. Self-regulation

Once a person has identified an emotion they are having, they have to learn to control it or make decisions based on it. Self-management is the ability to use intuition or gut feeling to guide decisions based on their emotions. For young people especially, it involves controlling one’s emotions and impulses and adapting to changing circumstances of their environment.

3. Motivation

A passion for what you do is far better for your emotional intelligence. This leads to sustained motivation, clear decision making and a better understating of the organisation’s aims. Being driven by only money or material rewards is not a beneficial characteristic, according to Goleman.

4. Empathy

Not only must you understand your own emotions, but understanding and reacting to the emotions of others is also important. Identifying a certain mood or emotion in a colleague or client and reacting to it can go a long way in positively developing your relationship.

5. Social skills

This is the ability to sense, understand, and react to others’ emotions while comprehending social status, standing and where you are in your social network of people. Actually, teens are quite good at this because social hierarchy often matters the most in High School. The key is tying their heightened social intelligence to their self-awareness and then making positive relationship management decisions. Goleman describes them as “friendliness with a purpose”, meaning everyone is treated politely and with respect, yet healthy relationships are then also used for personal and organisational benefit.

I’d like to add one more to Goleman’s list, which is one of the principles I teach in one of my talks.

Relationship Management: This is the ability to inspire, influence, and develop others while successfully avoiding or managing conflict. This is an essential part of emotional intelligence for us in incidents with bullying or issues with bosses. We have to be able to effectively handle problems without creating conflict.

Impact of Emotional Intelligence

Interest in teaching and learning social and emotional intelligence has grown in recent years. Social and emotional learning (SEL) programs have become a standard part of the curriculum for many schools.

The goal of these initiatives is not only to improve health and well-being but also to help students succeed academically and prevent bullying. There are many examples of how emotional intelligence can play a role in daily life.

Thinking Before Reacting

Emotionally intelligent people know that emotions can be powerful, but also temporary. When a highly charged emotional event happens, such as becoming angry with a co-worker, the emotionally intelligent response would be to take some time before responding. This allows everyone to calm their emotions and think more rationally about all the factors surrounding the argument.

Greater Self-Awareness

Emotionally intelligent people are not only good at thinking about how other people might feel but they are also adept at understanding their own feelings. Self-awareness allows people to consider the many different factors that contribute to their emotions.

Empathy for Others

A large part of emotional intelligence is being able to think about and empathize with how other people are feeling. This often involves considering how you would respond if you were in the same situation.

People who have strong emotional intelligence are able to consider the perspectives, experiences, and emotions of other people and use this information to explain why people behave the way that they do.

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